Indigenous Patient Liaison

Providing a bridge between Indigenous communities, their culture and the Northern Health care providers at the University Hospital of Northern British Columbia (UHNBC).

About the program

The Indigenous Patient Liaison Worker (IPLW) serves as a connection between communities and the hospital healthcare staff to help facilitate healing. The worker also assists Indigenous patients with accessing additional services outside of the UHNBC as needed.

The IPLW works in many areas throughout the hospital such as the ICU, pediatrics, maternity, primary care medical unit and more.

Who we serve

We provide Indigenous patients' and their families with resources to cope with the stresses of a family member having to leave their home and community to come to the Prince George hospital.

If you are transferred to another hospital, please inform the Indigenous Patient Liaison Worker so the hospital can know and prepare of your arrival.

How we can support you

Our goals are to improve access to service and to improve the quality of health care provided to Aboriginal patients and their families. We offer:

In-hospital support
Extra Information about health services available in Prince George and your community.
Translation between Carrier dialects and English; if we don't speak your dialect, we will find someone who does.
Help with applying for health care travel benefits to cover the cost of travel, hotels, food, and transport.
General information about your hospital stay and help to complete forms.

Referral Process

Simply contact your Aboriginal Patient Liaison Worker (APLW), Community Health Representative (CHR), Nurse or Social Worker and they can connect you with the In-Hospital Support.

Get in touch

Office Location

University Hospital of Northern BC
1475 Edmonton Street
Prince George, BC
V2M 1S2
(office is beside Tim Horton's, second door to the left)

Contact

Taylor Boucher
Cell Phone: 778-349-1348
Email: tboucher@csfs.org

Hours: Monday to Friday, 8am to 4pm

Note: The best way to contact the Aboriginal Patient Liaison Worker is by cell phone. If your call is not answered, please leave a message and you will be contacted as soon as possible.